1. Scope
This Refund Policy applies to purchases made directly from Middle Domain Portal(e.g., digital materials such as templates or guides, and event tickets, if offered). We currently do not sell tours or travel services on this site; if you purchase from a third party, their policy applies.
2. Eligibility for refunds
- Digital products (e.g., templates, PDFs, spreadsheets): refund requests are considered within 14 days of purchase if you have not downloaded or meaningfully accessed the product. If you consent to immediate access/download, you may lose your right to cancel under applicable consumer laws.
- Events/webinars (if offered): full refund up to 7 days before the event start; within 7 days, we may offer a credit or transfer where feasible.
- Services/consulting (if offered): governed by the specific agreement; generally non-refundable once delivered or after work has commenced.
We may request proof of purchase and additional details to verify eligibility.
3. How to request a refund
- Email us at [email protected] with subject “Refund request”.
- Include order number, purchase email, product name, and reason for request.
- We will review eligibility and respond within 5 business days.
4. Outcomes and processing time
If approved, refunds are issued to the original payment method. Processing times vary by provider and may take 5–10 business days after our approval.
5. Non-refundable items
- Discounted or promotional items clearly marked as non-refundable.
- Digital products already downloaded or accessed, where you consented to immediate access.
- Customized work, once delivered or substantially performed.
6. Chargebacks
If you believe a charge is erroneous, please contact us first so we can help. Unfounded chargebacks may delay resolution. We reserve the right to contest chargebacks that do not comply with this Policy or our Terms.
7. Exchanges and credits
Where refunds are not available, we may offer an exchange for another digital product or an account credit at our discretion.
8. Your consumer rights
Nothing in this Policy affects rights you may have under applicable consumer protection laws, including statutory cancellation rights where applicable.
9. Updates to this Policy
We may update this Policy from time to time. We will update the “Effective date” below and, where appropriate, provide additional notice.
Effective date: 23 Sep 2025
10. Contact us
Middle Domain PortalLtd, 71 Hughes Ferry, Alexland, ML9 3BS, GB
+44 5970 715809 • [email protected]